Privacy Policy

Privacy Policy

In this Privacy Policy, informs you about:
• which personal data (hereinafter Data) we collect and/or use for which purposes, 
• how you can amend, block or delete your Data, 
• how your Data is protected against abuse, and 
• how you can contact us with questions about data protection.




RM Europa Ticket GmbH and Euroticket Radan SRL are responsible for the collection, processing, and use of Data on the websites.

The protection of your privacy is a responsibility we take seriously. When collecting, processing, or using your Data, we will always treat it confidentially. We appreciate that you do not want the Data you provide to be distributed indiscriminately. In this Policy, we explain how we collect Data, how we treat collected Data, and which rights you have in this respect. Our employees are committed to data secrecy pursuant to applicable law. We reserve the right to update this Privacy Policy from time to time by publishing changes on our website. 


Data we may collect


When you visit our website 

You are free to browse our website without providing any personal data. During your visit to our website, our system collects information about your internet access, such as the type of internet browser you use, the website from which you have come to our website, and your IP address. We only use this information to assist us in providing efficient service to you on our website. We only store access data in anonymized form. In addition, we may use your previously anonymized IP address in order to determine the country from which you are visiting the website, in order to offer you the correct language version. 

When you order online we ask for the following Data: 

• Name 
• E-mail address 
• Adress incl. Country 
• Phone number  
• Payment information.


This Data is required in order to 

• complete your order 
• send your order confirmation via e-mail
• complete your payment 

• communication with our clients
• generate your e-Ticket (name and country will appear on the ticket) 
• send you an (e-)Ticket via e-mail, by post

• issuing invoices
• inform the event organizer about your booking. 

In some cases, completion of your order requires that we share some of your Data with our service partners (e.g. concert organizers). In such cases, we will only share your name and local contact details (e.g. phone number, e-mail adress, nationality etc.) We do not provide our service providers with any other personal information. 

Your Data is not shared with other third parties. This excludes our partners that require your Data in order to process your order (in particular the payment service provider engaged to process your payment). In these cases, however, only the minimum Data required will be transferred. 


If you subscribe to our newsletter, we may use your email address to send you information, news, and recommendations about our products and services. You may cancel your subscription at any time with future effect, using the link at the end of each newsletter. 

Personalized Information E-mails 

We may also send you individualized information about our products and services, based on your previous orders. We only provide this service if you consent to receive such information. If you no longer wish to receive personalized e-mails, you may withdraw your consent at any time with future effect using the link at the end of each information e-mail. 


Information about Cookies

We use “cookies” in order to personalize your experience of our website. Cookies are small files which websites use to identify you after your first visit. Europaticket uses cookies for various purposes. 

Strictly necessary cookies: Most of the cookies we use are essential to the operation of our website. They include i.a. cookies which enable you to log in to secure areas of our website or to place several items in your shopping cart before proceeding to pay. 

Analytical/performance cookies: These cookies help us to learn more about the users of our website in order to improve our service. 

Functional cookies: These cookies allow us to personalize content for you, greet you by name and remember your preferences (i.e. language, region). 

Targeting cookies: These cookies record your visit to our website, the pages you liked, and the links you found relevant. We use this information to make our website and the advertising displayed on it more relevant to your interests. 

Google Analytics 

Our website uses Google Analytics and Google Remarketing, both services of Google Inc. ("Google") . Google uses "cookies", text files which are saved on users’ computers and enable analysis of how users navigate our website. Information generated by cookies about the use of our website is generally transferred to a Google server in the USA and saved there. 

IP anonymization is active on our website. By activating IP anonymization, we cause users’ IP address to be previously shortened by Google within member states of the European Union or other EEA member states. The complete IP address is only transferred to a Google server in the USA and shortened there in exceptional cases. On behalf of RM Europaticket GmbH as operator of this website, Google uses this information to evaluate the use of the website, compile reports about website activities, and render additional services associated with the use of the website and the internet for us. 

While your visit on our website we save the following data:

-orders inlcuding paid amount and products

-your behavior on our homepage (e.g. clicks, scrolls,  etc).

-your approx. Location

-your ip adress (shortened version)

-technical information such as browser, internet provier, used device etc.

- origin of your visit (site of origin where you came from)

The IP address transmitted by your browser within the scope of Google Analytics is not combined with other data Google data. You can prevent the storing of cookies by adjusting your browser settings appropriately. However, in this case, you may not be able to fully use all functions of this website. In addition, you may prevent the collection of data generated by cookies and related to use of our website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available under this link
As an alternative to the browser add-on or on mobile devices, please click on this link in order to prevent any future collection of your data by Google Analytics on our website. In this process, an opt-out cookie will be stored on your device. If you delete your cookies, you must click on this link again. 

Google Remarketing enables Google and Google's partner websites to insert advertisements on websites online. Cookies saved for this purpose make it possible to display advertisements on the basis of a user's previous visits to our website. The IP address that is transmitted from your browser for the purpose of Remarketing is not associated with other Google data. You can prevent these cookies from being saved by going to the deactivation of Google advertisements page. You can also prevent the use of cookies by third parties by going to the page for deactivation of interest-based advertising. However, it may not be possible to enjoy the full functionality of this website if you deactivate cookies. 

By using this website, you agree to accept the aforementioned collection and use of data for the described purposes by Google. You can withdraw authorization to collect and save your data at any time. More information about Google policies can be found here

Use of Facebook Social Plugins 

Our website uses Social Plugins ("Plugins") of the social network which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The Plugins are marked with a Facebook logo or the supplement “Facebook Social Plugin”. An overview of the Facebook Plugins and their design may be accessed here

If you open a page of our website that contains such a Plugin, your browser will establish a direct connection with the Facebook servers. The content of the Plugin will be transferred directly to your browser by Facebook and will be integrated into the website. Thus, RM Europaticket GmbH has no control over the volume of the data that Facebook collects using this Plugin, and we can only inform you according to our knowledge

By integrating Plugins, Facebook will receive the information that a user has accessed the corresponding page of our web presence. If the user is logged into Facebook, Facebook is able to reconcile the visit to his/her Facebook account. If Plugins are used, e.g. leaving a comment or clicking the “Share” button, the respective information is transferred from the user’s browser directly to Facebook and may be stored there. If a user does not have a Facebook account or is not logged into Facebook, there is still the possibility that Facebook may find out and store his/her IP address as well as browser-related information. 

Purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your related rights and possible settings to protect the privacy of the user can be viewed in Facebook's data protection policy

If a user has a Facebook account and does not want Facebook to collect Data on him/her through our website and reconcile such data with the member data stored in Facebook, such user must log out of Facebook prior to visiting our website. 

It is also possible to block Facebook Social Plugins with add-ons for your browser. 

Our Security Systems and Data Storage Systems


Europaticket uses the highest industry standard, secure socket layer (SSL), when processing and storing data. We comply with the highest standards regarding quality, security, delivery and service. 

In case of unauthorized access to personal data, Europaticket is only responsible if the security measures described above are not met or if such access is otherwise culpably caused by Europaticket.The customer is responsible for keeping his/her access data (user name and password) safe.